At Alam Al Nisai, we strive to ensure customer satisfaction with every purchase. Our refund policy has been crafted to be transparent and customer-friendly.
Eligibility for Refunds
Time Frame: Refund requests must be made within 7 days of the purchase date. Condition of Items: To be eligible for a refund, items must be returned in their original condition, unused, and in their original packaging. Proof of Purchase: A valid receipt or proof of purchase is required to process refunds.
Non-Refundable Items
Personalized or Customized Items: Products that have been customized or personalized for you are non-refundable. Health & Beauty Products: Due to hygiene concerns, opened health and beauty items cannot be returned or refunded. Sale Items: Only regular-priced items may be refunded. Sale or discounted items are non-refundable.
Process for Requesting a Refund Contact Us: To initiate a refund, contact our customer support team at [info@alamalnisai.com].
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
Refund Method:
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to reflect in your account after approval.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please reach out to our support team.
Exceptions:
Certain circumstances may lead to partial refunds, such as: – Items that are returned more than 7 days after delivery. – Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
